Insure & Grow Your Website with Managed Services & Magento Support

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Founder & CEO Ethan Giffin talking about our 
Insure

Insure

Insure your site with convenient and consistent monthly maintenance from Certified Magento Developers

Grow

Grow

Grow your business with advanced offerings such as a Strategy & Optimization Review from our ecommerce and marketing experts

The Groove Way

Magento Support Experts

Step One:

Site Audit by certified Magento professionals

We always spend the first month getting to know your business with our extensive Audit Process, where we uncover opportunities to improve your site's Security, Performance, and Best Practices.

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Step Two:

Groove Recommends the Best Package for You

SILVER

  • 20 allocated hours
  • Ticket priority is assigned by Groove
  • Monthly Ticketing Status Recap
  • Dedicated Client Services Manager
  • Ticket Completion SLA Guarantee

GOLD

  • 30 allocated hours
  • Ticket priority is assigned by Groove
  • Bi-weekly Ticketing Status Recap
  • Dedicated Client Services Manager
  • Ticket Completion SLA Guarantee

PLATINUM

  • 40 allocated hours
  • Client has ability to assign ticket priority
  • Bi-weekly Ticketing Status Recap
  • Dedicated Client Services Manager
  • Ticket Completion SLA Guarantee

Victory Speaks Volumes

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"The team at Groove really understood the complexities of digitizing our loyalty efforts and quickly identified Sweet Tooth as the optimal Magento extension to power the reward functionality in our PLayers Circle program. The cyclical rewarding process we envisioned 3 years ago was brought to life." - Pete Cerone, d’addario

Get Started with Your Site's Insurance Plan

Frequently Asked Questions

Will you ensure that my site is PCI Compliant?

As part of our Magento Audit, we check your site against PCI compliance regulations. If we notice a gap, we will make a recommendation and refer you to a PCI compliance specialist.

As part of your monthly engagement with us, we monitor your site’s security and will also make recommendations for improvement, if needed.

My site is not on Magento. Do you provide ongoing Technology Support
for other platforms?

Yes; we work closely with BigCommerce, Shopify, WordPress, and HubSpot COS clients to ensure site performance and optimization. Connect with us to find out more about support on these platforms.

Can you help me improve the performance of my ecommerce store beyond technical improvements?

We are a full service agency - that means we have experts in Design, UX/UI, Brand Strategy, Inbound Marketing, Paid Media, Conversion, and Multimedia Production.

As we work through your site's Audit, we will identify areas for improved business results, beyond technical improvements. Then - if you so choose - we can execute on a plan to improve your bottom line.

Talk to Us

Tell us about your goals and we'll discover together how Groove can help you meet them.